PXL/HO/Cir-066/2025-26                                                                                                  Date: 30-09-2025

Hyderabad

Dear Sir/Madam,

Subject: Request for Information on Payment Defaults to Facilitate SOP Development

As you are aware, Pharmexcil continues to support and promote pharmaceutical exports from India across global markets. However, we have observed that in certain cases, exporters face challenges related to delayed payments or non-receipt of dues from overseas buyers. These issues not only disrupt cash flows but also pose significant hurdles to seamless export operations.

While member companies often approach Pharmexcil for assistance in resolving such matters, we wish to reiterate that as an Export Promotion Council, our role is primarily facilitative. We do not possess statutory authority to enforce payment recovery. Nevertheless, we are committed to exploring structured mechanisms to support our members more effectively.

In this context, Pharmexcil is initiating the development of a Standard Operating Procedure (SOP) in collaboration with Indian Missions abroad/ECGC/DGFT and reputed payment collection agencies. This SOP aims to streamline the process of addressing payment-related grievances and enhance our ability to intervene constructively.

Similarly, Council is also in receipt of complaints from overseas buyers on payment default by India side, which would also be taken into account for ensuring seamless trade.

In this regard, we would request you to share the following details any cases of payment default or undue delay you may have encountered:

• Name and contact details of the overseas buyer
• Country of transaction
• Invoice value and date
• Payment terms agreed upon
• Nature of default (delay, partial payment, non-payment)
• Any communication or documentation related to the dispute

Please send the above information to dgdesk@pharmexcil.com by 10.Oct.2025. This data will be treated with strict confidentiality and used solely for the purpose of designing the SOP and engaging with relevant authorities.

Kindly submit the data on the below given link:

https://forms.gle/6Vmjs6JBMvDgXyzQ8

Your inputs will be invaluable in helping Pharmexcil advocate more effectively on your behalf and build a robust framework for payment redressal.

With regards,

Raja Bhanu K

Director General